Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your employees, customers, or visitors to your website. It can give you the capability to deflect common customer questions to the chatbots and free up your employees to tackle more complex questions and issues. Power Virtual Agents is also available as an app within Microsoft Teams, which means you can easily create your own chatbots that answers questions posed by other employees or team members. The bots use natural language processing to interpret what is being asked and find the correct topic to help the user.
Power Virtual Agents includes powerful analytical tools to allow you to monitor the performance of your bots and pinpoint any areas that need improvement. Improve the efficiency of your organization with virtual agents that can handle the small tasks so you can focus on more meaningful work.
Contact us to learn how we can help you make your organization more efficient using Power Virtual Agents.
