Version Upgrades

Upgrading your OpenText environment to the latest version can be a daunting task. There are many tests, steps and checks that must be done to ensure that your upgrade is smooth and successful. Our consultants have a wealth of experience in providing smooth transitions for our customers.

We follow a well documented process that includes the following steps:

A close evaluation of the existing environment, including all installed modules, customizations, and integrations
Development of an efficient upgrade path for the targeted version; including compatibility requirements across all OpenText products
Database upgrades if required
Custom code modifications if required (including REST API, Content Web Services, OScript, .NET and LAPI)
Update & refresh Test environments with Production data so the upgrade scripts can be accurately tested
Perform Test upgrades to create detailed, step by step upgrade scripts to follow in production
Development of detailed rollback plans that are also tested on the Test environment
Upgrade of the Production environment following the well tested upgrade scripts
Document products changes from upgrade to familiarize your user base on new features and enhancements