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Version Upgrades
Upgrading your OpenText environment to the latest version can be a daunting task. There are many tests, steps and checks that must be done to ensure that your upgrade is smooth and successful. Our consultants have a wealth of experience in providing smooth transitions for our customers.
We follow a well documented process that includes the following steps:
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A close evaluation of the existing environment, including all installed modules, customizations, and integrations -
Development of an efficient upgrade path for the targeted version; including compatibility requirements across all OpenText products -
Database upgrades if required -
Custom code modifications if required (including REST API, Content Web Services, OScript, .NET and LAPI) -
Update & refresh Test environments with Production data so the upgrade scripts can be accurately tested -
Perform Test upgrades to create detailed, step by step upgrade scripts to follow in production -
Development of detailed rollback plans that are also tested on the Test environment -
Upgrade of the Production environment following the well tested upgrade scripts -
Document products changes from upgrade to familiarize your user base on new features and enhancements