Upgrading your Livelink environment to the latest version can be a daunting task. There are many tests, steps and checks that must be done to ensure that your upgrade is smooth and successful. Our consultants have a wealth of experience in providing smooth transitions for our customers. We follow a well documented process that includes the following steps:

• A close evaluation of the existing Livelink environment, including all installed modules and customizations (including Oscript).

• Reviewing Open Text documentation for each optional or custom module to identify patches used for the upgrade.

• Database upgrades if required.

• Custom code and Oscript modifications if required.

• Performing test upgrades on NCI servers to test the process as well as to create detailed, step by step upgrade scripts.

• Update your Production data onto your Test environment so that the upgrade scripts can be accurately tested and modified as needed.

• Development of detailed rollback plans that are also tested on the Test environment.

• Upgrade of the Production environment following the well tested scripts.

• Documentation to familiarize your user base with the upcoming changes to the Livelink interface.